Cancellation & Refund Policy

You may request cancellation on the same business day, before the order is dispatched.

To request cancellation, email support@odhvica.com with:

• Order number
• Purchase email
• Reason for cancellation

If the order has not been dispatched, we will cancel it and initiate a refund to the original payment method.

Cancellation may not be possible if:

• The order has already been dispatched
• The order is custom, personalised, or made to specification and production has started
• The product was purchased under a final-sale or non-cancellable campaign clearly marked on the product or checkout page

If dispatch has already happened, you may request a return after delivery if your order qualifies under this policy.

You can request a return within 15 days of delivery if:

• The item arrived with a genuine manufacturing defect
• The wrong item was delivered
• The item is materially different from what was shown or described

To qualify, the item must be unused, unwashed, unaltered, and returned with original packaging, tags, and invoice where applicable.

The following items are not eligible for return or refund unless damaged, defective, or wrongly delivered:

• Custom or personalised products
• Items that have been worn, washed, dry-cleaned, altered, or damaged after delivery
• Returns requested more than 15 days after delivery
• Products returned without approval from Odhvica support
• Change-of-mind returns
• Size issues that could have been checked against the size guide before ordering
• Gift cards or digital vouchers, if offered

Email support@odhvica.com within 15 days of delivery with your order number, purchase email, clear photos or video showing the issue, and a short description of the problem.

Please do not ship any item back until our support team approves the return and shares return instructions.

If the return is due to our error, such as a wrong item, defective item, or item materially different from the listing, Odhvica will cover reasonable return shipping.

For any other approved return, the buyer is responsible for return shipping. We recommend using a tracked courier because Odhvica is not responsible for items lost in return transit.

Once we receive the returned item, we inspect it for eligibility. If approved, refunds are initiated within 5-7 business days after inspection.

Refunds are issued to the original payment method used at checkout.

Actual settlement time depends on the bank, card network, wallet, or payment provider.

Partial refunds may apply if:

• Only part of an order is returned
• A promotional discount was applied
• Shipping, customs, or payment charges are non-refundable
• The returned item is approved but has missing packaging or accessories

We will explain the refund calculation before completing the refund where applicable.

Domestic orders may be eligible for exchange if stock is available. International orders are normally eligible for exchange or store credit only, because cross-border returns involve customs and courier constraints.

If you believe you were charged but did not receive an order confirmation, contact support before retrying payment. Share the payment method, timestamp, amount, and any payment reference shown by your bank or payment app.

If a duplicate payment is confirmed, we will initiate a refund to the original payment method.

Email: support@odhvica.com
WhatsApp: +91-9588078064
Support hours: Monday-Friday, 9 AM - 6 PM IST
Business address: 44C, Vijaypura, Sumel, Jaipur, Rajasthan 302031, India