Return and Exchange Policy

Return, Exchange and Refund Policy

Our Return Policy

We stand behind every piece we make. If something goes wrong, we want to make it right.

You can return an item if

• It arrived with a genuine manufacturing defect
• The item delivered is materially different from what was shown or described
• The wrong item was sent to you

You cannot return an item if

• The return request is made more than 15 days after delivery
• The item has been worn, washed, dry-cleaned, or altered
• You purchased a custom or personalised item and it was made as specified
• The return is based on a change of mind or a size issue that could have been checked before ordering

International returns

Due to customs complexities, international orders are eligible for exchange or store credit only, subject to stock availability.

How to Start a Return

1. Email support@odhvica.com within 15 days of delivery.
2. Use the subject line: Return Request - Order #[your order number]
3. Attach 2-3 clear photos of the item showing the issue.
4. We will review your request and respond with next steps.
5. If approved, we will send you the return address and packaging instructions.

Please do not return items without receiving approval first.

Return Shipping

• If the return is due to our error, we cover return shipping.
• All other approved returns are shipped back at the buyer's cost.

We recommend using a tracked courier for returns.

Refunds

Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds are issued to the original payment method.

• UPI / bank transfers: 3-5 additional business days depending on your bank
• Credit / debit card: 5-7 business days
• International card: 7-10 business days

Contact support with your order reference for return or refund assistance.

Exchanges

If you would like a different size, colour, or product, email support@odhvica.com. We will confirm availability before you return your item. Exchanges are processed once the original item is received and inspected.

Lost or Damaged Shipments

If your parcel shows as delivered but you have not received it, first check with neighbours or building security, then contact the courier with your tracking number. Write to us as well and we will help you investigate.

If your item arrives visibly damaged, photograph the packaging before opening and notify us within 48 hours.

Support

Email: support@odhvica.com
WhatsApp: +91-9588078064
Hours: Monday-Friday, 9 AM - 6 PM IST
Cancellation window: Same business day, before dispatch.